1. INTRODUCTION

At SPORTYGALAXY LIMITED, we are unwavering in our commitment to upholding the highest standards of consumer protection and fair trading. This Consumer Protection and Customer Rights Policy (hereinafter referred to as the "Policy") outlines our obligations to our customers, your rights as a consumer, and the safeguards we have put in place to ensure an equitable and satisfactory experience when engaging with our products and services.

This Policy is grounded in ethical business practices and is guided by applicable consumer protection laws, including the Federal Competition and Consumer Protection Act (FCCPA) 2018 of Nigeria and aligned with international best practices.

2. SCOPE OF APPLICATION

This Policy applies to all products, services, warranties, after-sales support, and consumer interactions facilitated by SPORTYGALAXY LIMITED, whether conducted in-store, online, through third-party vendors, or via our authorised representatives.

3. CUSTOMER RIGHTS

We affirm the following fundamental consumer rights in accordance with global consumer protection standards:

3.1. Right to Safety

Consumers are entitled to protection against products that are hazardous to health, safety, or life when used as intended.

We ensure that all products, including but not limited to sporting goods and parts, spa equipment, amusement park devices, and children's games and sports items, are compliant with relevant safety regulations, certified by competent authorities, and are thoroughly tested before distribution.

3.2. Right to Accurate and Transparent Information

Customers have the right to receive complete, clear, and comprehensible information regarding:

• Product features and specifications
• Pricing (inclusive of taxes and ancillary charges)
• Warranty terms
• Return and refund procedures
• Risks or limitations of use

No misleading, deceptive, or false representations shall be made in relation to any product.

3.3. Right to Fair and Equitable Treatment

Every customer shall be treated fairly, courteously, and without discrimination. We will not engage in aggressive, coercive, or unfair selling practices.

3.4. Right to Choose

Consumers shall have access to a range of quality goods at competitive prices and the ability to make informed decisions without undue pressure or manipulation.

3.5. Right to Redress and Legal Remedies

Where a product is defective, unfit for purpose, or materially different from what was advertised, consumers are entitled to redress in the form of:

• Returns: Products may be returned within 14 days of purchase, provided they are unused, in their original condition, and accompanied by proof of purchase.
• Refunds: Full or partial refunds shall be processed within 7 working days upon successful verification of returned goods.
• Repairs/Replacements: At our discretion, faulty goods under warranty may be repaired or replaced at no additional cost to the consumer.

3.6. Right to Data Privacy and Confidentiality

Customer personal and transactional data shall be handled in strict accordance with applicable data protection laws. SPORTY GALAXY LIMITED will not sell, disclose, or transfer customer data without lawful basis or customer consent.

4. WARRANTIES & GUARANTEES

All goods sold are covered by either the manufacturer's warranty or our internal warranty policy, as applicable. The following terms shall apply:

• Warranty coverage shall be limited to manufacturing defects and exclude damages caused by misuse, negligence, or unauthorised modifications.
• Warranty periods vary depending on the product category and will be explicitly stated on the purchase invoice or product documentation.
• All warranty claims must be submitted in writing, with accompanying evidence and proof of purchase.

5. COMPLAINT RESOLUTION MECHANISM

We are committed to addressing complaints promptly, fairly, and professionally.

To lodge a complaint, please contact us via any of the following channels:

Complaint Handling Timeline:

• Acknowledgement of complaint: Within 24 hours
• Resolution: Within 5-10 working days, depending on the nature of the complaint

If a resolution is not achieved to your satisfaction, you may escalate the matter to an appropriate regulatory authority such as the Federal Competition and Consumer Protection Commission (FCCPC).

6. CUSTOMER RESPONSIBILITIES

To ensure a mutually beneficial relationship, customers are encouraged to:

• Read all product labels, manuals, and usage guidelines carefully.
• Use products strictly in accordance with their intended purpose.
• Retain receipts and other documentation for future reference.
• Report product issues, defects, or dissatisfaction promptly.
• Cooperate during complaint resolution or investigation.

7. LIMITATIONS OF LIABILITY

While we take all reasonable precautions to ensure product safety and accuracy, SPORTYGALAXY LIMITED shall not be liable for:

• Damages arising from improper use or unauthorised repair of products
• Losses due to customer negligence or failure to follow instructions
• Consequential or indirect losses beyond the actual cost of the product

8. AMENDMENTS TO THIS POLICY

SPORTYGALAXY LIMITED reserves the right to amend this Policy periodically to reflect changes in the law, business operations, or customer feedback. All such updates will be made public via our official communication channels.

Customers are advised to consult our website or contact our office for the most current version of this Policy.

9. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from or connected to this Policy shall be subject to the exclusive jurisdiction of the Nigerian courts.

10. ACKNOWLEDGEMENT

By purchasing from or interacting with SPORTY GALAXY LIMITED, customers acknowledge that they have read, understood, and agreed to the terms set forth in this Consumer Protection & Customer Rights Policy.

For further enquiries or clarifications, please do not hesitate to contact us.